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The Billing Manager/e-Billing Specialist is responsible for the daily operations of the Billing Department including all aspects of the Firm’s billing processes, through the month end close cycle. This position reports to the Director of Accounting and Financial Services and acts under his or her direction. This employee is required to have regular attendance and is considered a non-exempt employee under the provisions of the Fair Labor Standards Act, and as such is entitled to payment for overtime worked.

Manager Responsibilities:

  • Oversee the daily operations of the Billing Department including all aspects of the Firm’s monthly billing cycle, through month-end close.
  • Ensure adherence to the Firm’s policies.
  • Provide a collaborative, team-oriented work environment which fosters excellence through professional development.
  • Review and implement new Outside Counsel Guidelines, including firm counsel and IT (data security)
  • Maintain Billing reference manuals.
  • Work with the Director of Accounting to implement new procedures and resolve operational/system issues related to billing.
  • Resolve escalated issues and serve as point of contact for issues the Billing Coordinator is unable to determine an appropriate solution.
  • Organize and conduct routine team meetings to provide training, process updates, and other appropriate information.
  • Provide guidance, coaching, and mentoring to the Billing Coordinator(s)
  • Manage billing team calendar to ensure appropriate coverage.

Billing/e-Billing Responsibilities:

  • Compile, manage and execute attorney billing, including edits.
  • Execute complex bills in a timely manner (i.e, multiple discounts by matter, preparation of electronic invoices LEDES file, Phase billing and AFA’s).
  • Setup, navigate, and understand e-Billing software ensuring submission and approvals comply with firm and client standards.
  • Handle a high volume of bills per month
  • Effectively interact and communicate with attorneys, legal assistants and clients.
  • Research and respond to billing issues and problems in a timely manner.
  • Analyze and track unbilled pre-bills and e-billing client requirements

Job requirements:

  • Bachelor’s degree in Business, Accounting, Finance or equivalent professional experience
  • A minimum of 3 years of e-billing experience at the specialist/coordinator level
  • Experience with Aderant or Elite legal accounting software, e-Billing Hub a plus
  • Good organizational skills
  • Ability to execute complex bills in a timely manner
  • Detail-oriented with a customer service approach and attitude to problem-solving
  • Strong technology skills, including Microsoft Office Suite (with an emphasis on Word and Excel) are a must
  • Ability to track and prioritize a variety of details
  • Excellent interpersonal, verbal and written communication skills
  • Ability to anticipate work needs and follow through with minimum direction
  • Experience with and desire for continual learning
  • Ability to work under pressure and shifting deadlines
  • Willingness and ability to learn other jobs in the department to understand how all positions are interrelated
  • Ability to lift a minimum of 20 pounds
  • Akron, OH
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