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Our Client in Green, OH is seeking a temporary Customer Service Representative. Call us TODAY to hear more about this exciting opportunity!

The Customer Service Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency.

RESPONSIBILITIES

  • Genuinely excited to help customers
  • Assist customers who are in need of expediting freight
  • Work comes from in and out-bound calls, fax, and email
  • Respond to calls within 30 seconds
  • Escalate urgent service needs,issues and concerns to appropriate management team
  • Set up orders, provide status checks, monitor the progress of shipments, respond to appropriate alets in a timely manner, and other inquires a customer may have
  • Patient, empathetic, and passionate
  • The ability to put themselves in the customers’ shoes and advocate for them when necessary
  • Gather customer feedback
  • Problem-solve, troubleshoot and investigate in order to resolve customer complaints
  • Direct order entry into operating system

REQUIREMENTS

  • Computer skills - Excel, Email, etc.
  • Customer Support experience
  • Professional and strong phone skills
  • Manage incoming calls and customer service inquiries
  • Excellent communication skills
  • Exceptional at multitasking
  • Strong analytical and problem solving skills


  • Green, OH
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