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Our Client located in Canton, Ohio is looking to hire a Temporary Customer Service Representative. Must be willing to work Friday - Tuesday3 pm - 11:30 pm

RESPONSIBILITIES

  • Respond to and assist customers who communicate via e-mail or telephone with service problems and requests
  • Responsible for accurately relaying customer needs to appropriate field management and technical associates
  • Respond to and assist internal customers who use e-mail or telephone to retrieve new service information, input service information into the database for historical purposes, relay system messages, and perform customer service related administrative functions
  • Respond to customer network operation centers that use Auto-dispatch Systems. Provide for appropriate acknowledgment of call by accurate coding
  • Provide proper handling of customer dissatisfaction issues and escalation of urgent service needs via message to appropriate personnel or transferring caller
  • Call customer sites in attempt to locate service engineers working out of pager range. Monitor outstanding pages to ensure customer service engineers are notified of urgent calls
  • Perform quality audits as required
  • Perform on-the-job training as required
  • Participate in meeting group service objectives of a 24-hour/7 day call center through contribution to capacity
  • Place after hours part orders

REQUIREMENTS

  • Perform other functions as required for the successful operation of the organization
  • HS Diploma/GED
  • Personal Computer, Windows Software experience
  • Assignments require some investigation and some independent judgment
  • Canton, Ohio
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